Refund & Return Policy
Effective Date: [13-04-2026]
At Purelixo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Return Eligibility
You may request a return if:
- The product is damaged, defective, or incorrect upon delivery
- The request is made within [3β5] days of receiving the order
- The product is unused, unopened, and in its original packaging
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Opened or used products
- Products without original packaging
- Items damaged due to misuse or improper handling
3. Refund Process
- Once we receive and inspect your returned item, we will notify you of approval or rejection
- If approved, your refund will be processed within [10β12 business days]
- Refunds will be issued via the original payment method (or bank transfer for Cash on Delivery orders)
4. Exchange Policy
We only replace items if they are:
- Defective
- Damaged
- Incorrect product delivered
5. Return Shipping
- Customers may be responsible for return shipping costs unless the item was damaged or incorrect
- Shipping charges are non-refundable
6. How to Request a Refund
To initiate a return or refund:
- Contact us within the allowed time period
- Provide your order number and clear photos of the product
- Our team will guide you through the process
π§ Email: [Purelixo@gmail.com]
π Phone/WhatsApp: [03183374637]
7. Important Note
As our products are made with natural and organic ingredients:
- Results may vary from person to person
- Refunds are not applicable based on personal results or expectations
By purchasing from Purelixo, you agree to this Refund & Return Policy.
